Part 2 of a 3 part series on visiting Nigeria.
Andrew, part my bodyguard, part my cinematographer and part photographer and I flew Delta Airlines. Fortunately we got to fly business class and it was a great experience. In fact, the Delta service team was one of the best ever on the way to Nigeria. On the way back was another story, which I promise I will write about in the next few weeks.  The food was excellent too. It was just a little weird dining at midnight, right before you popped an Ambient sleeping pill.

Delta to Nigeria

Our plane arrived 11 hours later about 3 PM Nigerian time. We were greeted by our government assigned, armored, traveling security team with big AK47’s. From there we plowed through at least a million cars and saw miles of poverty en route to our hotel on the island of Victoria. This is a sad sight considering the amount of oil money that comes from this country. It does seem like there should be a better outcome.

City scape in Lagos

The ride was intense and not without fear. The driver had two speeds: super fast and stop. I honestly thought this was one of my last trips on earth.

Scary car ride on way to hotel

One hour later, we arrived at the Ecko Hotel. The hotel was comparable to a lower end 3-star US hotel. Contemporary, it had some cool African art in the lobby, and was gated with several towers. Andrew and I were split up. In hindsight, I should have demanded this be corrected. Fortunately, our four days were safe and without incident.

African art in Lagos

The service was very good. The wine was divine. The food OK and interesting. Lots of plantains, which I like. But everything had an odd fishy flavor to it that I’m still trying to identify. I believe it’s the cooking oil. I’ve noticed this in other countries I’ve visited too.

Our rooms were comfortable, once you got past the constant horn blowing outside, the fact the internet moved like a drunk snail and the power completely turned off about every couple hours without notice. Apparently, this has to do with a power supply issue. We did get used to that, but it totally sucked when Andrew’s only power cable blew up from a surge. $200 later, a scarier cab ride, a tire blow out and some serious sweat, he was back in business.

During our stay, as long as we remained inside our compound, we felt safe, just on alert, as there were always several armed guards outside our windows at all times.  There was also a high degree of missing trust and crime related issues that were apparent. Below is the sign that greeted us upon check in? This is a shame because the country is filled with many more honest and trusting people, than the minority of bad folks who have tarnished the country’s image.

The first day there was a press conference at 10AM promoting the event. We were driven over and greeted by a roomful of 25 plus curious journalist, Internet, print and broadcast. Everyone was unbelievably friendly and warm. This calm tone changed dramatically at the event. The media at the event was like no paparazzi I’ve ever imagined, swarming like bees, hungry for up close photos of the Governor and the branding speaker, “moi” from the US. There were a couple times that I had big fears, not for my life or safety, but that my hair piece (curls) were definitely going to fly off.

Both days, everyone wanted to know how branding could help their country, leadership and ultimately the people the government served. I covered the highlights at the press conference and encouraged everyone to attend the event later that night.

I will cover this topic of government branding and post my presentation in my next blog post.

Until then, here are a few more lessons from African trip. Missed my first one?
1) Always pack two power cables for your computer if your work depends on power.
1.5) Pack legal pads, so when you don’t have Internet service, you can still write.
2) Save your earplugs from the flight, so the cab horns don’t keep you up all night.
3) When visiting another country and doing an event with 500 people, pack a box of business cards 500+.
4) Pack at least a dozen energy bars, in case you are not loving the food.
5) Pack super light, international airport travel will not be so stressful.
6) Don’t wear anything scented – hair product, lotion, nothing. Mosquitoes love the stuff. You don’t want them sucking your blood and giving you a serious disease.

Today I paid my property taxes. I never enjoy paying this cost. To me it’s like buying tires or a new air conditioning unit. It’s not quit the same as investing a Hermes handbag, that cost about the same thing. Now that gives me a lot of joy and pleasure.

My point today is: over and above my tax bill, I was charged 2.5% of the total to use my American Express credit card.

I’ve had experiences like this in the past, where retailers will do this. They make you pay extra for using a credit card. Which I find annoying. I felt like I was being nicked and dimed by the store and they were a loser business, struggling so much that they added this petty fee, which in my mind should be build in to the price.

Today was different. I wasn’t peeved at all. Why? Because the fee was framed as a convenience fee. I value convenience and had no problem with the 2.5%. It really boiled down to how they presented it to me.

Next time you charge your customer some fee, think about how you package it. This one word made a big difference in how I felt about the cost and vendor charging  me.

For more on pricing and why we pay what we do, check out a previous blog and a book I found very insightful.

For more tips, also check out:
3 productivity tips to prevent eye strain
How I earned the #1 spot on Google

Last week I was in an elegant, Italian restaurant in Jeddah, Saudi with my speaking colleague, Dr. Jim Balasco. Every inch of the place was opulent, sophisticated and refined. The food presentation was a master piece and the flavors were beyond my highest expectations.

Shortly after the food arrived, the waiter returned with a gigantic pepper mill. The largest one I’ve ever seen. It was very over the top, unexpected and fun. A small touch of hugeness, an element of solid magnitude and a story that I’ve shared with at least 20 people since that night.

Years ago, I first discovered a company that specializes in big stuff. And I’m happy to report they are still delivering big stuff and their offering has gotten much bigger.

There’s a lot to be said about big things. Remember Tom Hanks in the movie big, how could you forget it. It was a bit hit.

Big stuff some is more stick-to-your-memory than small items. Sometimes big reflects a persona of confidence, sometimes even a mammoth kind of goofiness, but it’s always a memorable image.

Is there anything you can pump up in size in your brand experience? Consider these applications to increase your big brand memory effect.

1) What about when you mail a prospect and it’s packaged in a very big way?
2) Or something that you display at a trade show booth that really stands out from all the boring exhibits?
3) Why not something big in your retail shop that people want to be photographed next to?
4) What about a PR photo visual that is really super-sized? Tie in a holiday and create something enormous and then break a Guninness world record too. Like Charlie Sheen has done. To date he has earned being the highest paid actor for a sitcom, attracted the most twitter followers in faster time and I suppose biggest pathetic guy.

For more on branding, view: Brand makeovers can add new life to a business.

You bet my pearly veneers it can.

I’ve never been a big fan of going to the dentist. Maybe it’s because my parents were such sticklers and sent us so often as kids. And as an adult I’m very grateful for that, my teeth are in good shape.

Or maybe it’s because I still remember exactly what it felt like the day the orthodontist yanked my braces off. I thought all my teeth were coming off too.

Or maybe it’s because my last dentist always acted like a Nazi commando and if I didn’t follow everyone of her every recommendations, she would send me a threatening letter stating that my failing to spend $3,000 on something she believed was needed could cause brain damage and other deathly ailments. Beyond the scare tactics, she and her staff hard pushed products and services like used car salesman. And when I don’t floss, they don’t pour the guilt trip on me, like “Karen, you know this is a team thing, I’m doing my part, you’ve got to do yours.” I don’t remember signing up for the dental team. Bad experience. Bad memories. Bad brand. I don’t go there any more.

My new dentist Dr. Gregory Jacobs is not a pain at all and neither is the experience. In fact, I enjoy going there. They have current magazines that I enjoy, nothing against Golf Pro. The environment is relaxed. There is no tacky, bold faced policy signage posted everywhere. No glass wall implying I’m am disturbing them. The office looks like an interior design studio, not a stinky medical clinic for lab rats. The restrooms are equally as cool and the staff is always nice.

I feel a whole lot less pain, stress and anxiety when I go to the dentist these days. And always tell my friends about my great dentist. All the touch points are thoughtfully provided (music, scent, decor, staff, lighting, restrooms, parking) and geared to my comfort, not the efficiency of the practice.

I always wonder why 95% of health care providers don’t get this powerful connection to the customer experience and their bottom line. And this concept is not restricted to only health care providers, anything that is not organically enjoyable and tilts toward painful, like: buying tires, repairing your AC unit or purchasing insurance can benefit from a really pleasant and memorable experience.

Is there anything you can do to improve the experience you deliver to your customers? Remember, the brand is what the customer thinks, feels and expects about the sum of all you do.

OK, I do schedule my dental appointments right after lunch and usually have a glass wine with my salad too.

For more on strong brand concepts, view: Want to be a standout brand? Avoid these 5 costly mistakes.

This sediment is shared by millions of young baby boomers everywhere. While official boomers (over 76 million of us) were born between 1946-1964, I’m so not ready to hear that term, if fact it really freaks me out.

I know I’m not alone. And smart marketers understand that there is a brand new generation of boomers, just like me.

Don’t call me a senior, and don’t even remind me that I’m aging, even if I am like a nice bottle of Merlot.

I prefer something more like a middle-aged person or how about no reference to age at all, that’s even better. That’s not a lie, 51 is the middle of 100. A lot of people live that long.

So why a blog about this?

My birthday is next week. On Feb. 12th I will be 51. Yes I’m crossing the mark of the other side of the game. Ole Abe and I share the day, although he is a real senior at 201.

I don’t feel 51 and I live a young lifestyle, I play tennis 4 times a week, I watch music videos, love Linken Park, Train and Katy Perry, shop at Forever 21 and occasionally drink really cheap wine.

Today, the Wall Street Journal did a story on retooling boomer marketing and it caught my attention. The story covers everything from how small type faces can hurt sales  to colors that won’t help you market either. But the big point is, don’t tell any of that to the young boomers.

Seniors like my mom, are cool with that Senior marketing stuff. I suppose when you hit 75, it’s like a merit badge and senior discounts are a bonus. But for people like me, marketers better be very sensitive with how they speak to me, or I’m not buying their products.

As a young boomer, I’m famously demanding, independent and rebellious. I’m health-conscious, I text daily, tweet sometimes hourly, don’t have gray hair (thank you Clairol®) and my eyes were bad when I was 30.

So marketers, please don’t use models that look like my parents to get my attention, don’t assume I won’t try new things and do know that I’m fit, not fat and child proof containers always pissed me off.

And AARP, I have enough magazines, so why not save a tree and your postage and just chill for a few years.

For more on aging, check out: Who said interns have to be young?

The Super Bowl has always fascinated me. Beyond that I’m a super fan of the yearly pigskin brawl. Every year it gets bigger and bigger and more bowlicious! In case your marketing handbook does not include that term, it means: voluptuous ‘non-skimpy’ fully effective marketing that makes you and your clients happy.

So why all the excitement about a bunch of guys wearing spandex pants, pads in funny places and banging their helmets into each other for 3 hours?

Because the Super Bowl is:

Most of us are familiar with the 4 elements of a successful marketing mix.

1) product

2) place

3) price

4) promotion

I do agree that these 4 are essential. But without with this last one,  you are merely a marketing wish.

Although it does not begin with a “P” it begins with a “C” for crucial and it is called “critical mass” – a must have in many business models. Sometimes in the beginning, it’s even more powerful than revenues.

5) Critical mass is defined as the cross over number of energy cells, beings, guests or humans compared to it’s physical space.

• A restaurant earns this mark when the parking lot is full and the dining rooms are jam-packed.
• An online property gets this status of a worthy place when there is social evidence of visitors, followers, tweets, FB like this and comments.
• A mail order business proves it’s popular by sharing testimonials and back orders on hot items.
• A seminar feels more powerful when the room is tight with chattering participants.
• A retail store bustles and creates a demand attitude when there are lines out the door, traffic and activity inside.
• A trade show exhibits true networking when it is wall to wall with booths and bodies.

Sometimes this transpires naturally. Sometimes one must use a little Hollywood technique to convince the masses that this is the place to be.

It is mental. It is physiological. It is really important.

Also, check out: 12 questions to ask yourself while planning your 2011 marketing strategies

Standout brands are distinct, memorable and own their turf. Think about Target (hip, cool and great design), Alfec (the duck icon), and Lady GaGa (outrageous style, no borders behavior).

They didn’t copy the pack, they lead it with a set of unique attributes. If you want to break through a clutter of the same old boring stuff that 95% of your competition are doing, then be original, odd and offbeat. And avoid these 5 costly mistakes.

1) Don’t use other people’s quotes in your marketing content and social media. Create your own original quotes, ideas, opinions and and insight.

2) Don’t use the same colors and graphic styles that are everywhere in your industry. Break the rules. And then rule your category.

3) Don’t use the same tired copy points and words that your competition uses. Tell memorable stories and create your own words that are unique and belong to you.

4) Don’t use, over used stock images and photos that everyone and their uncle has used since 1982. Find compelling pics, try adding treatments to them with cropping, borders, colors and filters. Or take your own.

5) Don’t expect everyone to love your distinction. Change or an unusual approached often get resisted early in the game. How may people loved Google when it first launched?

When you find your solid path of brand distinction and stick to it, your marketing dollars will have more power to help build a strong and sustainable brand.

Also check out: The 3 A’s of an awesome brand name.

Guilty as charged. I was listening to Seth Godin, one of my favorite creative-brainys (that is a made up word), on 57 ways to get the world to spread your stuff and suddenly  I needed to go to the little girls’ room. OMG, there were at least 40 minutes left in his Webinar on MarketingProfs,  and even though I have a Pro MarketingProf membership (which is so worth it) and could have replayed it later, I was not willing to put this learning session on hold. I was engaged in every word he was saying.

How did that happen? How do you get people that glued to what you have to say?
Here’s my take on the Seth factor. He’s cool. He’s never boring. He challenges my thinking. He’s nice to listen to, compelling and calm all at the same time. He’s earned the very smart cat badge, a combination of status from credibility builders like his books, speeches and blogging and what others say the big media and fans around globe.

While he did share 57 ideas and some bonuses, here are my top four and what I going to do differently.

1) He does not have guest bloggers.
Why? Because it fuzzes it up.  It is his brand promise to his readers.

As I’m evaluating the guest bloggers on Oddpodz,and I have been thinking about this for a while, he has an excellent point. Plus, guest posts are  a lot of work. And unless they are highly read and  driving traffic, which unfortunately my guest bloggers have not been, the ROI is just not there. So starting next week, the guest bloggers section will be laid to rest. The posts will be archived  and remain on the site, but no new guest bloggers.

2) He blogs everyday.
That’s heavy. and scare the crap out of me to commit to that.

I said he challenged me. OK, then. I love to write. I do interesting stuff every single day. And even if I’m sick or staying in my cave, I think about really interesting things that I know others can benefit from.  If I can’t pump out at least a paragraph a day, then shame on me.

3) He does not tweet.
That’s a side-line of the next takeaway for me. The actual big idea is: he consciously decides that he will not do everything, Tweeting is an activity like golf or collecting fish bones. He knows he does not have the bandwidth to do it well and right, so he’s not going there. I respect that.

I think all to often we put pressure on ourselves to do stuff that’s not really required or in our “do it freakin well zone”.  For me this means not doing stuff that does not deliver happiness, money or peace in your soul. Personally, I like to tweet, it’s a good outlet for my inner soundbite, snarky side.

4) Try. Fail. Repeat.
That’s not a new one for me. But felt it was important for this list. Thank you Seth.

Love your thoughts on any of this.

Check out this Book review – “Tribes” by Seth Godin.

My good friend Jim Blasingale, fellow entrepreneur and host of The Small Business Advocate Radio show,  invited me back to his show this morning, Monday, at 7:00 AM Eastern time.

If you missed it, click below to listen to the two-part interview discussing:
1) Reinvention of you or your business for the new year
2) How small business branding is changing

Also check out Jim’s site. On the air since 1997 and the Internet since 1998, it’s packed with insight and multi-media content from some of the top business experts from around the country. Jim’s show is the world’s only weekday radio program dedicated to small businesses.

What will you do in this new decade to be more honest and authentic? Rebrand your business? Listen to the 1st half of the discussion.

Click below to hear the 2nd half of the discussion on the impact of business branding in the 21st century.